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johnno66
Beginner
1,172 Views
Message 1 of 11

Poor network coverage

I have just switched from GiffGaff (O2), and since then I have lost the signal whilst in my house, I had no problem previously, in fact my wife is still using GiffGaff and is happily using her phone as I did. How come, I thought that EE had great coverage?

 

On a seperate issue, since installing the BT sim, my contacts list has ballooned from about 15 to 500 and is increasing daily. Not new contacts, but copies of the existing contacts. I can't delete them, too many and anyway my phone won't let me. Has anybody come across this before?

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Poor network coverage

giffgaff/O2 I think use 900/1800mhz and EE uses 800/1800mhz (1800mhz for 4g) did you not check coverage before you moved



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johnno66
Beginner
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Message 3 of 11

Re: Poor network coverage

How would the average person know by looking at those figures what effect on network coverage would be. So what you are saying is that BT coverage is inferior to O2? There is no mention in BT's advertising that EE coverage might be less efficient.

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Distinguished Sage
Distinguished Sage
1,156 Views
Message 4 of 11

Re: Poor network coverage

BT mobile coverage maps here.

http://www.productsandservices.bt.com/products/4g-coverage-checker/

 

Although they piggyback off the EE network, there may only be a limited number of slots reserved for BT Mobile on a particular cellsite.

Once those are used up, you will either get no coverage, or Emergency Calls Only.

 

 

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johnno66
Beginner
1,152 Views
Message 5 of 11

Re: Poor network coverage

Thanks for that Keith, I'll check those web sites shortly. I wish I hadn't changed now. I thought it would be a simple matter of swopping sims. I'm now stuck with BT for twelve months!
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Distinguished Sage
Distinguished Sage
1,150 Views
Message 6 of 11

Re: Poor network coverage

There is a 14 day cooling off period which you can cancel the service, and just pay for any usage up to that day.

 

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johnno66
Beginner
1,148 Views
Message 7 of 11

Re: Poor network coverage

Cheers Keith, I'll look into this after I've exhausted every avenue.
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nesetceri
Beginner
982 Views
Message 8 of 11

Re: Poor network coverage

I have the same problem...and before I decided I checked the coverage and it said VERY GOOD for calls -texts. But it is almost zero . Funny thing I get 4G  data from the same spot. Burnham on Sea

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johnno66
Beginner
963 Views
Message 9 of 11

Re: Poor network coverage

Hi Keith,

 

I did as you suggested and cancelled the sim. I then went back to giffgaff, and had connection immediately.

 

Cheers.

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nick_london
Contributor
833 Views
Message 10 of 11

Re: Poor network coverage

Whenever you experience no coverage indoors. It can be worth contacting your network operator by letter with full details of the problems your experiencing.

It maybe there is a fault with your nearest mast or your network operator could make adjustments in your local area. If it's not reported, it won't be fixed!

Anyone experiencing poor coverage indoors or anyone who misses calls because of poor signal should try switching off 3G signal and use 2G signal for calls and texts and wifi for internet. I have noticed that 2G coverage regardless of what network you are on is way better than 3G and I no longer miss calls because of it.

In places where 4G is good, 3G can be rendered as obsolete for those with 4G phones. The mix of 2G and 4G provide better performance.