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Kaapstad82
Aspiring Contributor
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Message 1 of 28

Porting 2 numbers from family sims package

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I’m trying to port 2 numbers from my bit family sims package, EE say I need 2 & BT by said I only need 1, I had BT & EE on separate phones last night both disagreeing, can I get separate PAC numbers for each sim to port to EE ? 

Thanks in advance of any help

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Distinguished Sage
Distinguished Sage
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Message 2 of 28

Re: Porting 2 numbers from family sims package

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there was a change to the way you can switch provider and port your number from 1st july

 

If you want to switch and keep your existing phone number, from 1 July, you'll be able to text ‘PAC’ to 65075 to begin the process.

Your existing provider will then respond by text (within a minute) with your switching code (PAC), which will be valid for 30 days.

The provider's reply must also include important information about any early termination charges and pay-as-you-go credit balances.

Once you have this code, you can hand it to your new provider, who will arrange for the switch to complete within one working day.

  • Step 1:  Consumers text “PAC” for free to 65075
  • Step2:   Consumers receive their PAC code within as little as a minute, plus account details to share with their new provider
  • Step 3:  Within a working day, consumers’ old service ends and new one begins


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-Richie-
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Message 3 of 28

Re: Porting 2 numbers from family sims package

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You will need a PAC for each number, so if you have 2 mobiles then you need 2 PAC codes.

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Kaapstad82
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Message 4 of 28

Re: Porting 2 numbers from family sims package

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Thanks Ritchie, just a little more information the new contract was taken out online & comes with 6months free BT sport mobile & to do this BT need 2 separate PAC numbers but still BT say I only need 1 I’m frustrated to say the least total contradiction at every turn, can someone give me 2 PAC numbers please

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Distinguished Sage
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Message 5 of 28

Re: Porting 2 numbers from family sims package

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try the help pages

http://bt.custhelp.com/app/answers/detail/a_id/53655/~/how-do-i-get-a-pac%3F

use the new feature and text PAC to 65075



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Kaapstad82
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Message 6 of 28

Re: Porting 2 numbers from family sims package

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Hi imjolly, I got the PAC on Friday 28th June & have been told it’s valid for 30 & can’t be cancelled & issue another one before the 30days have passed

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Distinguished Sage
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Message 7 of 28

Re: Porting 2 numbers from family sims package

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presumably if you have a PAC code that is for whichever phone you asked for so have you tried requesting for other phone even trying new text service?



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Kaapstad82
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Message 8 of 28

Re: Porting 2 numbers from family sims package

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Hi yes txt service comes back with unable to carry out your request please call ‭0800 800150‬ for more information 

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-Richie-
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Message 9 of 28

Re: Porting 2 numbers from family sims package

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@imjollywrote:

presumably if you have a PAC code that is for whichever phone you asked for so have you tried requesting for other phone even trying new text service?


The new 'auto-switching' doesn't work on multiple sim packages, BT Family sim plans have extra discounts with additional sims.

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Kaapstad82
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Message 10 of 28

Re: Porting 2 numbers from family sims package

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BT are saying the one PAC is for both mobile numbers EE are saying they need 2 separate PAC codes because the place I bought them online is also giving 6 months free mobile BT sports but they need 2 PAC numbers one for each phone to to do it 

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