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CMccabe
Beginner
227 Views
Message 1 of 2

Prepaid mastercard

I phoned up to cancel my BT services and a gentleman offered to double my data and send me a £50 prepaid MasterCard to keep my business. BT are now claiming they have no knowledge of this.

Does anyone have any ideas?

Regards,

Callam
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1 REPLY 1
-Richie-
Expert
218 Views
Message 2 of 2

Re: Prepaid mastercard

All calls are recorded, have you raised a complaint ?
Your complaint handler can then listen to the call and determine what was and wasn't agreed.

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