Prepaid mastercard

[CMccabe]

I phoned up to cancel my BT services and a gentleman offered to double my data and send me a £50 prepaid MasterCard to keep my business. BT are now claiming they have no knowledge of this.

Does anyone have any ideas?

Regards,

Callam

[-Richie-]

All calls are recorded, have you raised a complaint ?
Your complaint handler can then listen to the call and determine what was and wasn't agreed.