Problem Ordering Online

[epic]

Trying to place an online order and keep getting error -

We can’t complete this order as the account information provided does not include BT Mobile. Please check your details and try again.

I'm a BT customer, so not sure why the error.

[JohnC2]

Hi @epic welcome to the forum and thanks for posting. A few things I would like to check to see if we can fix this for you.

Do you currently have BT Mobile?
Are you logged in with your BTID ?
What are you trying to order?
Post back and let us know and we will be happy to help you further.

Cheers
John

[epic]

Hi

Am logged into my btid

Don't currently have a bt mobile contract

Trying to order a mobile contract

[JohnC2]

Hi @epic thanks for confirming that information for me. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you with your order.

Cheers
John