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epic
Newbie
124 Views
Message 1 of 4

Problem Ordering Online

Trying to place an online order and keep getting error -

We can’t complete this order as the account information provided does not include BT Mobile. Please check your details and try again.

I'm a BT customer, so not sure why the error.

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Problem Ordering Online

Hi @epic welcome to the forum and thanks for posting. A few things I would like to check to see if we can fix this for you.

Do you currently have BT Mobile?
Are you logged in with your BTID ?
What are you trying to order?
Post back and let us know and we will be happy to help you further.

Cheers
John

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epic
Newbie
108 Views
Message 3 of 4

Re: Problem Ordering Online

Hi

Am logged into my btid

Don't currently have a bt mobile contract

Trying to order a mobile contract

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Moderator
Moderator
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Message 4 of 4

Re: Problem Ordering Online

Hi @epic thanks for confirming that information for me. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you with your order.

Cheers
John

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