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petermw
Newbie
1,420 Views
Message 1 of 6

Problems using BT Mobile in France

I have two problems trying to use BT Mobile in France. Although I am told by BT data roaming is enabled I have no data service on French mobile networks. I can send texts, and receive calls, but no email or internet. Second, when connected to French wi-fi I can receive emails, but cannot send them. Help!

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5 REPLIES 5
Distinguished Guru
1,406 Views
Message 2 of 6

Re: Problems using BT Mobile in France

I recently went to France and did not have to change any settings on my phone, all worked ok. Even WiFi was not an issue.
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Seamaster
Aspiring Expert
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Message 3 of 6

Re: Problems using BT Mobile in France

When I had this exact same issue in Hungary, toggling off 4G data and dropping back to 3G fixed it. Worth a try.

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paulm39
Aspiring Contributor
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Message 4 of 6

Re: Problems using BT Mobile in France

What phone are you using? Are you sim only and was your phone on a different network before?

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petermw
Newbie
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Message 5 of 6

Re: Problems using BT Mobile in France

The phone is a Samsung Galaxy Ace 4. The BT Mobile contract is Sim only, and the phone has not previously been used on another network, other than normal roaming.

 

Peter

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Mazza
Contributor
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Message 6 of 6

Re: Problems using BT Mobile in France

 http://bt.custhelp.com/app/answers/detail/a_id/49921/c/7168/session/L2F2LzEvdGltZS8xNTAyODY5Nzg2L3Np...

 

Could try the above. Mine didnt work in Portugal, BT told me to re-insert the SIM, switch phone off and on, select mobile networks manually until one works. None of them did, next time I go abroad I will try a 3 SIM as I didnt have any problems with 3.

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