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CynthiaG
Newbie
356 Views
Message 1 of 7

Problems with BT Mobile claim form issue

I also have this problem and reported it. Tried to redeem another today and the validation is still in error.

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6 REPLIES 6
CynthiaG
Newbie
353 Views
Message 2 of 7

Problems with BT Mobile claim form issue

How many customers have tried to redeem this and have given up because of this validation issue. Has it ever worked?

 

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Moderator
Moderator
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Message 3 of 7

Re: Problems with BT Mobile claim form issue

Hi @CynthiaG

 

Welcome to the forum and thanks for posting!  I have moved your post to start your own thread as that's the best thing to do.

 

Sorry for the problems you're having claiming for the voucher included in your BT Mobile package.  Send over your details and we'll give you a hand from here.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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CynthiaG
Newbie
341 Views
Message 4 of 7

Re: Problems with BT Mobile claim form issue

There are multiple reports on this issue over at least the last 3 months on various threads. Still the web form has not been corrected.

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play21er
Beginner
310 Views
Message 5 of 7

Re: Problems with BT Mobile claim form issue

Hi i am having a similar problem claiming my amazon voucer my order reference is 19 characters but form is saying maximum 18 characters. i have the email with my order reference and vol reference but having problems submitting because order reference is 19 characters.

 

please help thank you

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Moderator
Moderator
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Message 6 of 7

Re: Problems with BT Mobile claim form issue

Hi @play21er and welcome.

 

You can submit the claim using the VOL reference on its own (you can also remove the dash to make it fit). Can you try that and let us know how you get on?

 

Cheers

 

David

play21er
Beginner
301 Views
Message 7 of 7

Re: Problems with BT Mobile claim form issue

 

 

Hi 

 

Davidm I have submittedd without order reference now and that has worked ty.

 

it does say at the start of the form though incorrect or incomplete details may mean your claim is rejected and as i have not filled in the order number is it guaranteed i will receive this now.

 

Thank You

 

Michael

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