Proof of Usage for an Insurance Claim

[richmab]

I bought a new phone in December and insured it. A week later I dropped it and have damaged it. The insurance policy requires that I provide proof of usage for the specific handset. I.e. I need a statement that includes the IEMI2 number that the text/call was made from. This is not available on the standard bill. Any ideas about how I request this please?

Note, the policy actually states that a mobile phone bill is not valid proof.

[Anonymous]

You’ll need to contact customer service on 150 (0800 800 150) and ask them for this. 

Should be quite straightforward, they’re not usually requests these days.