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Message 1 of 2

Proof of Usage for an Insurance Claim

I bought a new phone in December and insured it. A week later I dropped it and have damaged it. The insurance policy requires that I provide proof of usage for the specific handset. I.e. I need a statement that includes the IEMI2 number that the text/call was made from. This is not available on the standard bill. Any ideas about how I request this please?

Note, the policy actually states that a mobile phone bill is not valid proof.

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Anonymous
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Message 2 of 2

Re: Proof of Usage for an Insurance Claim

You’ll need to contact customer service on 150 (0800 800 150) and ask them for this. 

Should be quite straightforward, they’re not usually requests these days.

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