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steshock
Beginner
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Message 1 of 6

Quidco Declined Mobile Cashback Saying I Cancelled Or Returned Order When I Haven’t

Hi there, I was told to post here to get it sorted.

I took out a mobile sim with a £70 reward card and £75 Quidco. I’m past the return date as I’ve received the MasterCard, however Quidco have declined my cashback saying BT have told them I’ve returned or cancelled the order.

I find this totally disgusting as it’s half the reason I took out the sim. I can’t afford for it not to pay out.

Could a mod please help rectify this please? As I was told you speak to the promotions team.

Best,

Steve.
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Quidco Declined Mobile Cashback Saying I Cancelled Or Returned Order When I Haven’t

Welcome to this user forum. @steshock 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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steshock
Beginner
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Message 3 of 6

Re: Quidco Declined Mobile Cashback Saying I Cancelled Or Returned Order When I Haven’t

Thank you very much, appreciate it!
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Moderator
Moderator
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Message 4 of 6

Re: Quidco Declined Mobile Cashback Saying I Cancelled Or Returned Order When I Haven’t

Hi @steshock,

Welcome to our Community, you're in the right place for help 🙂

We'll need to check your account to find out what happened. Going by what Quidco have said it appears that the order did track back to them, which is a good thing. It's possible that your first order was cancelled and later replaced. If that's the case, I'm sorry it happened. It would also mean that it should be pretty straightforward for us sort for you. However; with the Bank Holiday weekend it'll take us a bit longer than normal before we find out if/when you are getting it.

I've sent you a private message so we can get this started for you.

Also, my thanks goes to @Keith_Beddoe for letting me know you needed some help Smiley Happy

Thanks

DanielS

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steshock
Beginner
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Message 5 of 6

Re: Quidco cashback

My Quidco transaction never showed either. This is the second time I’ve had problems with Quidco and BT now. A very helpful guy named Robbie helped me from these forums before - I’ve had to raise a claim with Quidco which I shouldn’t have had to do. Is there anyway someone could help me resolve this please ? 

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Moderator
Moderator
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Message 6 of 6

Re: Quidco cashback


@steshock wrote:

My Quidco transaction never showed either. This is the second time I’ve had problems with Quidco and BT now. A very helpful guy named Robbie helped me from these forums before - I’ve had to raise a claim with Quidco which I shouldn’t have had to do. Is there anyway someone could help me resolve this please ? 


Hi @steshock 

Thanks for posting back!

I'm sorry that your Quidco transaction never showed.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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