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Phild1
Aspiring Contributor
1,342 Views
Message 1 of 13

Re: £90 Gift card not received

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I have the same issue. Purchased a mobile package in November waited the correct CT number of days and claimed. Got an email saying awaiting verification then nothing. No where to email to try and find out what happened. Not impressed with bt.

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12 REPLIES 12
Paddi69
Newbie
1,333 Views
Message 2 of 13

Re: £90 Gift card not received

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Ur gona be waiting along time i rang them 3 times 11 weeks after (3month window to claim) asking why asnt it been verified yet. Don't think it's an automatic thing u need to complain and if they try to fob u off ask to speak to a manager coz u want to make a formal complaint. A complaint isn't a complaint until u make a formal complaint normally in email/writing that's why most companies have 90+% customer satisfaction. Good luck
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Phild1
Aspiring Contributor
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Message 3 of 13

Re: £90 Gift card not received

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Thanks

What's really irritating is that you go through the process only to get an automated email saying wait and with no email address to reply to. Bit of an error for BT who promote IT as theiru business. I expect that a load of people just give up and therefore BT keep the money. 

 

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Moderator
Moderator
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Message 4 of 13

Re: £90 Gift card not received

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Hi @Phild1,

 

Welcome to the community forum. I'm sorry to hear about the delay in you receiving your Gift Card. I'll be able to chase this with our promotions team. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Moderator
Moderator
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Message 5 of 13

Re: £90 Gift card not received

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Hi @Phild1 Thanks for sending in your details. I've checked and submitted a claim for the £50 Amazon voucher that was available when you ordered.

 

This will be delivered within the next 28 days. If the voucher does not arrive with in this time period post back and let me know and I'll chase it up again for you.

 

Cheers

John

 

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Phild1
Aspiring Contributor
1,006 Views
Message 6 of 13

Re: £90 Gift card not received

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Many thanks will let you know

 

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Phild1
Aspiring Contributor
836 Views
Message 7 of 13

Re: £90 Gift card not received

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Hi john

 

It's been over the 28 days and still not received the Amazon gift card which was claimed back in December. Can you chase up? Thanks

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Phild1
Aspiring Contributor
830 Views
Message 8 of 13

Re: £90 Gift card not received

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Still no sign of voucher after 28 days
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Dean007
Recognised Expert
823 Views
Message 9 of 13

Re: £90 Gift card not received

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@Phild1

Whilst you wait for the mods to look at the post, can I suggest you send a follow up message to the rewards team.. a little push from all sides wont hurt Smiley Happy

BT Rewards Team - Follow Up..

 

 

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Phild1
Aspiring Contributor
818 Views
Message 10 of 13

Re: £90 Gift card not received

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Thanks will do as patience wearing thin
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