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martinmuir10
Aspiring Contributor
934 Views
Message 1 of 17

Re: Free JBL headphones haven't arrived

Hi 

Can someone chase up my headphones as well please??

Also over 30 days since  SIM activated, 30 days were up on 9th Feb I think.

Thanks

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16 REPLIES 16
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Free JBL headphones haven't arrived

@martinmuir10 

It can take an additional 30 days for the BT shop to dispatch your gift, so you should get it by the 9th March.

There has been a delay with the headphones due to stock issues

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martinmuir10
Aspiring Contributor
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Message 3 of 17

Re: Free JBL headphones haven't arrived

OK thanks, I will wait and see what happens.
I just checked my email and I did get one on the 11th saying that my new SIM will be sent (I already had my SIM for a month by that point) and JBL headphones will be sent after 30 day cooling off period. By the time I received the email telling me this the 30 day cooling off period had passed.
Has the stock issue been rectified?
Thanks
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 17

Re: Free JBL headphones haven't arrived

It was a moderator who posted about the stock issue on another thread yesterday.

https://community.bt.com/t5/BT-Mobile/Jbl/m-p/2009669#M17098

 

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martinmuir10
Aspiring Contributor
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Message 5 of 17

Re: Free JBL headphones haven't arrived

So still nothing from BT regarding my JBL headphones unfortunately.

My SIM contract went live 9/10th January so 30 day cooling off period has been and gone and a further 30 days has now passed on top of the cooling off period and no further update.

Could someone possibly look into this for me please?

Thanks in advance.

Martin

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
847 Views
Message 6 of 17

Re: Free JBL headphones haven't arrived

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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PaddyB
Moderator
Moderator
834 Views
Message 7 of 17

Re: Free JBL headphones haven't arrived

Hi @martinmuir10,

Thank you for posting back. I'm sorry you still haven't received your Tech Gift. If you send me in your details, I'll be able to chase this for you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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martinmuir10
Aspiring Contributor
831 Views
Message 8 of 17

Re: Free JBL headphones haven't arrived

Thanks Paddy, I have replied to the PM now. Thanks
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martinmuir10
Aspiring Contributor
635 Views
Message 9 of 17

Re: Free JBL headphones haven't arrived

Hi, unfortunately i am still to receive my headphones. I previously had a call following a private message exchange to advise these were now being sent (mid March), however I still don't have anything. I appreciate things may have been held up with coronavirus issues, however if someone can check and let me know please? Thanks

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NeilO
Moderator
Moderator
622 Views
Message 10 of 17

Re: Free JBL headphones haven't arrived

Hi @martinuir10, I can see my colleague @PaddyB was helping with this previously, if they haven't arrived by Monday can you post back here and we'll chase this up with the gift team?

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