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davelane85
Contributor
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Message 1 of 11

Re: Merging two BT accounts

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Hi

I have exactly the same issue and need to merge 2 accounts together, I have my home phone and broadband on one account and 2 mobiles on another. They are both registered to the same address. Would the mods be able to help me also?

Thanks in advance

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Moderator
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Message 2 of 11

Re: Merging two BT accounts

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@davelane85 Yes we'll be able to help with that, please send us in your details on the 'click here to contact the mods' link in my forum profile. You can find the link by clicking on my username.

Thanks

Neil

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Message 3 of 11

Re: Merging two BT accounts

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@davelane85 Yes we'll be able to help with that, please send us in your details on the 'click here to contact the mods' link in my forum profile. You can find the link by clicking on my username.

Thanks

Neil

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davelane85
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Message 4 of 11

Re: Merging two BT accounts

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Thanks Very Much for the quick reply, i have done as you asked

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davelane85
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Message 5 of 11

Re: Merging two BT accounts

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Hi, appreciate you looking into this for me. Any updates on this?
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Moderator
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Message 6 of 11

Re: Merging two BT accounts

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Hi Davelane85

 

I can see my colleague @RobbieMac is working on this one for you.

 

I can see he is waiting on an update and should be back in touch with you on friday.

 

Stuart

 

 

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davelane85
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Message 7 of 11

Re: Merging two BT accounts

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Thanks Stuart
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davelane85
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Message 8 of 11

Re: Merging two BT accounts

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Hi

Any update yet?
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Moderator
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Message 9 of 11

Re: Merging two BT accounts

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Hi @davelane85 Sorry this merge has not been completed yet. I know @RobbieMac is working to get this completed for you and he will update you on the progress tomorrow when he is back in the office.

 

cheers

John

 

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Moderator
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Message 10 of 11

Re: Merging two BT accounts

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Hi @davelane85

 

Apologies for the delay getting this sorted out.  It's turning out to be slightly more complicated than first anticipated.

 

I'm still working on this for you from here and as soon as I get confirmation it has been done I'll be back in touch to let you know.

 

Cheers,

 

Robbie

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