cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Moderator
Moderator
159 Views
Message 11 of 16

Re: Merging two BT accounts

Go to solution

Hi @paul_stephens,

I've checked the two accounts and I can see that they've been merged together. Your BT Mobile account has been closed in favour of your main account Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
paul_stephens
Aspiring Contributor
149 Views
Message 12 of 16

Re: Merging two BT accounts

Go to solution

@DanielS thank you for all your help 🙂

0 Ratings
paul_stephens
Aspiring Contributor
137 Views
Message 13 of 16

Re: Merging two BT accounts

Go to solution

@DanielS do you think the closed BT Mobile account could be removed from My BT? I've seen in other threads this is possible. Many thanks.

Moderator
Moderator
133 Views
Message 14 of 16

Re: Merging two BT accounts

Go to solution

Hi @paul_stephens,

I've removed that for you now Smiley Very Happy

Is there anything else that I can help you with or are you happy?

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
paul_stephens
Aspiring Contributor
129 Views
Message 15 of 16

Re: Merging two BT accounts

Go to solution
That's all. And I'm very happy. Thank you 😀
Moderator
Moderator
127 Views
Message 16 of 16

Re: Merging two BT accounts

Go to solution

That's brilliant to hear Smiley Very Happy

Take care and have a brilliant weekend

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings