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Moderator
Moderator
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Message 11 of 16

Re: Merging two BT accounts

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Hi @paul_stephens,

I've checked the two accounts and I can see that they've been merged together. Your BT Mobile account has been closed in favour of your main account Smiley Happy

Thanks

DanielS

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paul_stephens
Aspiring Contributor
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Message 12 of 16

Re: Merging two BT accounts

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@DanielS thank you for all your help πŸ™‚

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paul_stephens
Aspiring Contributor
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Message 13 of 16

Re: Merging two BT accounts

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@DanielS do you think the closed BT Mobile account could be removed from My BT? I've seen in other threads this is possible. Many thanks.

Moderator
Moderator
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Message 14 of 16

Re: Merging two BT accounts

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Hi @paul_stephens,

I've removed that for you now Smiley Very Happy

Is there anything else that I can help you with or are you happy?

Thanks

DanielS

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paul_stephens
Aspiring Contributor
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Message 15 of 16

Re: Merging two BT accounts

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That's all. And I'm very happy. Thank you πŸ˜€
Moderator
Moderator
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Message 16 of 16

Re: Merging two BT accounts

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That's brilliant to hear Smiley Very Happy

Take care and have a brilliant weekend

Thanks

DanielS

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