cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
fisky68
Beginner
284 Views
Message 1 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

trying to change mobile plan & get this message:

As a security precaution we've stopped your online journey as the landline number in your My BT account is different to your actual number. To update it, please take the following steps:
Log in to My BT (https://my.bt.com/s/apps/appspackages/?siteArea=con.mya&s_cid=con_FURL_updateyourprofile)
Click 'Edit' next to your account number or name at the top of the 'My Profile' page
Enter your new phone number in the last field, tick the box to remove the old number and click 'Save'
Once you've done that you should be able to re-start and complete your order.

But cant change number in account this way. Thanks

0 Ratings
8 REPLIES 8
Distinguished Sage
Distinguished Sage
281 Views
Message 2 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

As the thread was marked as solved I moved your post to start your own thread and so get replies to your problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Moderator
Moderator
255 Views
Message 3 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

Hi @fisky68  welcome to the forum and thanks for posting. Sorry that you are unable to update the telephone number on your BTID. Have a chat with the BTID Chat Team and they will be able to update this for you. Post back and let us know how you get on.

Cheers
John 

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
fisky68
Beginner
227 Views
Message 4 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

Hi JohnC2,  thanks for reply, just been on the online chat. & guess what, the word useless springs to mind, couldn't sort out anything all they want to do is look at the mobile deals for me. so I say I want to look myself, OK you'll have to ring up then. Typical BT. 

But thanks for trying John, No need to reply to this post as I cant be bothered as my contract ends soon & I'll just look elsewhere.

cheers

fisky

0 Ratings
Moderator
Moderator
210 Views
Message 5 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

Hi @fisky68  thanks for trying the chat team and very sorry that they were unable to complete your simple request. If you would like us to update it for you I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to help.
Check here: https://community.bt.com/t5/notes/privatenotespage

thanks
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
Moderator
Moderator
189 Views
Message 6 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

Hi @fisky68  thanks for sending over your details and I've updated your MYBT now to show your correct number. It may take the overnight update on the website but you should be able to place your order over the weekend. Post back and let me know how you get on.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
fisky68
Beginner
183 Views
Message 7 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

OK John,

   Thanks for your help, I'll give it a go tomorrow.

Cheers

Fisky

0 Ratings
fisky68
Beginner
142 Views
Message 8 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

Hi John,

     Thanks for sorting out this problem with account. I have now successfully changed my mobile plan via MyBT.

Cheers

Fisky

0 Ratings
Moderator
Moderator
122 Views
Message 9 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

Hi @fisky68  thanks for checking and happy to hear you could place your order 🙂

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings