cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
666 Views
Message 1 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

trying to change mobile plan & get this message:

As a security precaution we've stopped your online journey as the landline number in your My BT account is different to your actual number. To update it, please take the following steps:
Log in to My BT (https://my.bt.com/s/apps/appspackages/?siteArea=con.mya&s_cid=con_FURL_updateyourprofile)
Click 'Edit' next to your account number or name at the top of the 'My Profile' page
Enter your new phone number in the last field, tick the box to remove the old number and click 'Save'
Once you've done that you should be able to re-start and complete your order.

But cant change number in account this way. Thanks

0 Ratings
Reply
8 REPLIES 8
Highlighted
Distinguished Sage
Distinguished Sage
663 Views
Message 2 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

As the thread was marked as solved I moved your post to start your own thread and so get replies to your problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Highlighted
Moderator
Moderator
637 Views
Message 3 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

Hi @fisky68  welcome to the forum and thanks for posting. Sorry that you are unable to update the telephone number on your BTID. Have a chat with the BTID Chat Team and they will be able to update this for you. Post back and let us know how you get on.

Cheers
John 

Highlighted
Beginner
609 Views
Message 4 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

Hi JohnC2,  thanks for reply, just been on the online chat. & guess what, the word useless springs to mind, couldn't sort out anything all they want to do is look at the mobile deals for me. so I say I want to look myself, OK you'll have to ring up then. Typical BT. 

But thanks for trying John, No need to reply to this post as I cant be bothered as my contract ends soon & I'll just look elsewhere.

cheers

fisky

0 Ratings
Reply
Highlighted
Moderator
Moderator
592 Views
Message 5 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

Hi @fisky68  thanks for trying the chat team and very sorry that they were unable to complete your simple request. If you would like us to update it for you I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to help.
Check here: https://community.bt.com/t5/notes/privatenotespage

thanks
John

Highlighted
Moderator
Moderator
571 Views
Message 6 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

Hi @fisky68  thanks for sending over your details and I've updated your MYBT now to show your correct number. It may take the overnight update on the website but you should be able to place your order over the weekend. Post back and let me know how you get on.

Cheers
John

Highlighted
Beginner
565 Views
Message 7 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

OK John,

   Thanks for your help, I'll give it a go tomorrow.

Cheers

Fisky

0 Ratings
Reply
Highlighted
Beginner
524 Views
Message 8 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

Hi John,

     Thanks for sorting out this problem with account. I have now successfully changed my mobile plan via MyBT.

Cheers

Fisky

0 Ratings
Reply
Moderator
Moderator
504 Views
Message 9 of 9

Re: Online ordering problem For BT Mobile SIM

Go to solution

Hi @fisky68  thanks for checking and happy to hear you could place your order 🙂

Cheers
John

0 Ratings
Reply