Online ordering problem For BT Mobile SIM

[fisky68]

trying to change mobile plan & get this message:

As a security precaution we've stopped your online journey as the landline number in your My BT account is different to your actual number. To update it, please take the following steps:
Log in to My BT (https://my.bt.com/s/apps/appspackages/?siteArea=con.mya&s_cid=con_FURL_updateyourprofile)
Click 'Edit' next to your account number or name at the top of the 'My Profile' page
Enter your new phone number in the last field, tick the box to remove the old number and click 'Save'
Once you've done that you should be able to re-start and complete your order.

But cant change number in account this way. Thanks

[imjolly · Accepted solution]

As the thread was marked as solved I moved your post to start your own thread and so get replies to your problem

[JohnC2]

Hi @fisky68  welcome to the forum and thanks for posting. Sorry that you are unable to update the telephone number on your BTID. Have a chat with the BTID Chat Team and they will be able to update this for you. Post back and let us know how you get on.

Cheers
John 

[fisky68]

Hi JohnC2,  thanks for reply, just been on the online chat. & guess what, the word useless springs to mind, couldn't sort out anything all they want to do is look at the mobile deals for me. so I say I want to look myself, OK you'll have to ring up then. Typical BT. 

But thanks for trying John, No need to reply to this post as I cant be bothered as my contract ends soon & I'll just look elsewhere.

cheers

fisky

[JohnC2]

Hi @fisky68  thanks for trying the chat team and very sorry that they were unable to complete your simple request. If you would like us to update it for you I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to help.
Check here: https://community.bt.com/t5/notes/privatenotespage

thanks
John

[JohnC2]

Hi @fisky68  thanks for sending over your details and I've updated your MYBT now to show your correct number. It may take the overnight update on the website but you should be able to place your order over the weekend. Post back and let me know how you get on.

Cheers
John

[fisky68]

OK John,

   Thanks for your help, I'll give it a go tomorrow.

Cheers

Fisky

[fisky68]

Hi John,

     Thanks for sorting out this problem with account. I have now successfully changed my mobile plan via MyBT.

Cheers

Fisky

[JohnC2]

Hi @fisky68  thanks for checking and happy to hear you could place your order 🙂

Cheers
John