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Wobbly
Beginner
439 Views
Message 1 of 11

Re: Parental control

Good morning. I am running the latest version of android on a HTC M9

I joined BT two weeks ago and yesterday tried to turn off parental controls.
I am being told they are off but i am still getting page blocking.

Any idea?
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10 REPLIES 10
Distinguished Sage
Distinguished Sage
436 Views
Message 2 of 11

Re: Parental control

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

 

Are you connected to mobile data, or your home BT Broadband?

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Wobbly
Beginner
427 Views
Message 3 of 11

Re: Parental control

Morning Keith. Mobile data
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Distinguished Sage
Distinguished Sage
424 Views
Message 4 of 11

Re: Parental control


@Wobbly wrote:
Morning Keith. Mobile data

If you have altered the setting on your mobile Parental Controls (not your broadband parental controls), then you would normally have to restart your phone to clear any cached DNS settings.

 

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Wobbly
Beginner
419 Views
Message 5 of 11

Re: Parental control

Hi Keith. I have just restarted and still getting blocked
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Distinguished Sage
Distinguished Sage
410 Views
Message 6 of 11

Re: Parental control

Not sure what else we can suggest.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
400 Views
Message 7 of 11

Re: Parental control

Hi @Wobbly,

 

If you have turned them off through your BT ID then it would point to an issue on our side. We'll need to get it looked into and sorted for you. Click on my user name and then click on contact the mods. You won't be able to see this using the mobile view so please switch to the full site view once you have clicked on my user name.

 

Thanks

 

DanielS

Community ModeratorDannyS
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Wobbly
Beginner
393 Views
Message 8 of 11

Re: Parental control

Hi Daniel.

 

What do i do from here?

 

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Distinguished Sage
Distinguished Sage
387 Views
Message 9 of 11

Re: Parental control


@Wobbly wrote:

Hi Daniel.

 

What do i do from here?

 


Fill in the "contact the mods" form

 

Contact.png

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Wobbly
Beginner
369 Views
Message 10 of 11

Re: Parental control

Can i get some help with this please

 

 

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