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Maggie5
Beginner
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Message 1 of 1

Received text message from BT which bears no relation to my order

I ordered a new data package on Saturday, as my phone contract was at an end. It's 6 GB a month for £7. Unlimited texts and minutes.

Just now, Sunday, I've started receiving texts which have no relevance to what I ordered, referring to 50gb a month allowance, 1000 minutes, 1000 texts.

I've not been able to make contact on live chat, and on the website you just go round in a loop trying to find anything out.

Website is very poor, seems to be very much geared up to selling further products rather than providing any real help

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