I certainly would not refer a friend to BT - poor response for mobile users using data to extremely poor broadband service to our house. Due to very poor service of broadband to our house we are using more mobile data(currently on a plan with 3 mobiles with BT) and no allowance for this mobile data under the COVID 19 scare. All data limits on broadband cancelled NOW DO THE DECENT THING AND BUILD A BETTER BROADBAND NETWORK TO ALL HOMES or CANCEL MOBILE DATA DURING THIS CRISIS.
My daughter is a key worker and using more data over this period to keep in touch with work colleagues to meke sure the work is covered. GET ACTING BT.