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Storm_Force
Aspiring Expert
169 Views
Message 1 of 3

Removing mobile data on

I added a 500mb add-on to save getting charged £40 in going over data, I am now in a new billing cycle and want to remove it. It was added on the phone the lady said I could remove it myself on my BT..... but I can't see the option anywhere!!!

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Dean007
Recognised Expert
160 Views
Message 2 of 3

Re: Removing mobile data on

Hi @Storm_Force

l’m afraid you’ll need to speak to the mobile chat team to have it removed.  

BT Mobile Chat

 

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Distinguished Sage
Distinguished Sage
144 Views
Message 3 of 3

Re: Removing mobile data on

Its on the same screen that you originally added it. You simply deselect it, then progress the order.

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