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Reigate4
Beginner
457 Views
Message 1 of 3

SIM Card

I ordered 4 sim cards from BT as part of a family package which were received on the 22nd December. To date I have been unable to activate as BT does not recognise the fact they have processed and despatched the order so it is still showing as outstanding. I have had really poor customer service help from BT with an arrogant dismissive attitude.
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Distinguished Guru
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Message 2 of 3

Re: SIM Card

I have asked a moderator for their assistance.
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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Moderator
Moderator
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Message 3 of 3

Re: SIM Card

Hi @Reigate4

 

Welcome to the community and thanks for your post!

 

Sorry for the problems you're having activating the SIMs included in your Family Sim package.  I appreciate the time you have taken trying to get this sorted out over the phone.

 

You can send us over your details and we'll help you with this.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie