We have an order placed for a new Family SIM contract starting 16th August. It is a downgrade in data so had to wait until billing date for it to complete.
This morning worryingly both of our BT Mobile apps were not updating and displaying error messages. Going to the My BT app usage displays our SIMs as apparently disconnected and the order in the order tracker has disappeared!
The phones are however still working.... at the moment.....
What exactly is going on? It is only 14th August today so changes should not be happening yet. Just to confirm the order has disappeared and is not showing as complete. Thankfully I have the order confirmation email still.