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Newbie
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Message 1 of 2

SMS assistance required please

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I recently changed mobile phones and for some reason I am having SMS issues

 

My old phone is a Nokia Lumia 535, 3G on Windows 10 OS

 

Sends and receives SMS perfectly, no issues

 

My new phone is a Motorola Moto E 2nd generation, 4G on Android

 

Refuses to send or receive SMS

 

I have a BT sim with unlimited texts

 

I have done a factory reset on the Motorola and almost thrown it across the room in frustration but absolutely no joy in getting the SMS to work so have reverted back to my trusty Lumia

 

Any suggestions or ideas gladly received

 

Thank you

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: SMS assistance required please

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If you contact our Mobile support team on this link they'll be able to help, as its most likely a setting within your phone.