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CharlieC12
Aspiring Contributor
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Message 1 of 13

Signed up to BT Mobile in Oct - still chasing Amazon gift card

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Hi,
I am hoping someone can help!
After signing up to BT Mobile in October 2017 I followed the instructions to claim my Amazon gift card - being told on the 8th November that I would receive it within 45 days.
I first chased the gift card at the end of January to be told it was being processed and would arrive within 10-15 working days.
I chased this up again mid-February to be told it was being investigated and a further reply saying it was being resent and would arrive within 30 working days.
6 months after signing up to BT, I’m still waiting for the gift card to arrive. My SIM card was sent to me first class and arrived safely within 2 working days, I’m confused as to why the gift card is taking so long to be delivered or is failing to arrive at the correct address.
Any help or advice is greatly appreciated,
Thanks,
Charlotte
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12 REPLIES 12
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Message 2 of 13

Re: Signed up to BT Mobile in Oct - still chasing Amazon gift card

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Hi @CharlieC12 Sorry you have still not received your Amazon voucher.

We will be happy to chase delivery of this up for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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Message 3 of 13

Re: Signed up to BT Mobile in Oct - still chasing Amazon gift card

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Hi @CharlieC12,

Thank you for sending in your details. I've raised this with our Rewards Team and I'll get back to you with in the next 48 hours as soon as I have an update.

Please accept my apology for the delay.

Thanks

PaddyB

Community ModeratorPaddyB
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CharlieC12
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Message 4 of 13

Re: Signed up to BT Mobile in Oct - still chasing Amazon gift card

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Hi Paddy, thank you for looking into it for me.
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Message 5 of 13

Re: Signed up to BT Mobile in Oct - still chasing Amazon gift card

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Hi @CharlieC12,

Thank you for taking my call today. The Rewards team have got back to me and they've apologised for the delay. They've manually reorder the rewards card and this will be with you in the next 30 days.

Thanks

PaddyB

Community ModeratorPaddyB
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CharlieC12
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Message 6 of 13

Re: Signed up to BT Mobile in Oct - still chasing Amazon gift card

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Hi @PaddyB
Unfortunately 30 days have passed and still no rewards card.
I would appreciate if you could look into this again for me. Surely one could be sent Special Delivery (or similar) so that it can be tracked and ensured that it will reach me - I really don’t want to be waiting another ‘30 days’ as I’ve been waiting for 7 months already!
Thanks in advance,
Charlotte
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Message 7 of 13

Re: Signed up to BT Mobile in Oct - still chasing Amazon gift card

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Hi @CharlieC12,

Thank you for posting back, I'm really sorry to see that the Voucher still hasn't arrived. I'm chasing this with our Rewards Team and as soon as I have an update I'll get back in touch.

Thanks

PaddyB

Community ModeratorPaddyB
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Message 8 of 13

Re: Signed up to BT Mobile in Oct - still chasing Amazon gift card

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Hi @CharlieC12,

My colleagues from the Rewards time have got back to me. There was a small delay in the Gift Card being processed. They can see that this was done on the 18th of April and with the 30 days lead time they expect arrive by the 17th of May.

If you haven't received the Gift Card by the 18th, please post back.

Thanks

PaddyB

Community ModeratorPaddyB
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CharlieC12
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Message 9 of 13

Re: Signed up to BT Mobile in Oct - still chasing Amazon gift card

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Hi @PaddyB

Thank you for looking into this again for me.
Postman has been today and still no reward card.

I really appreciate your help with this, but can’t express just how disappointed I am with BT in general.

The reward card was one of the main reasons for me signing up to BT mobile, but I can’t help but feel this is some sort of con to entice people to join BT - a promise which is never delivered. With a lead time of 30-45 days, how many people just forget about it?

Hope to hear from you soon.
Thanks again for your help,
Charlotte
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Message 10 of 13

Re: Signed up to BT Mobile in Oct - still chasing Amazon gift card

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Hi @CharlieC12

Thanks for posting back!

@PaddyB is out of the office at the moment.  He is back in over the weekend.  I'll let him know you've posted.  Sorry it's taking so long for you to receive the reward card.

Cheers,

Robbie

Community ModeratorRobbieMac
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