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terry821
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Message 1 of 4

Sim Only to Mobile Handset contract

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 I've just received and started using a BT Mobile Sim Only.  I've got great reception so I thought, let's get a handset with my package.  When I login I have a upgrade button, which takes me to select a phone, however, before the order is submitted, I recieve the following error - Is this a known fault, or is there a certain time period before I can add a handset? 

 

" Unfortunately you do not have a BT Mobile handset eligible for upgrade at this time. If you wish to increase your existing data plan please return to www.bt.com/mymobile. " 

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imjolly
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Message 2 of 4

Re: Sim Only to Mobile Handset contract

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it is not an upgrade from sim only  you are trying to start a new contract for a mobile handset and this will require a credit check



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terry821
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Message 3 of 4

Re: Sim Only to Mobile Handset contract

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I'm not sure your reply makes sense. 

When I reach the landing page, it clearly states I'm changing my sim only plan. 

 

"Looking to swap your SIM plan for a new phone plan? Choose one of our amazing deals on a 24 month contract and you won’t be charged for ending your SIM plan early." 

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imjolly
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Message 4 of 4

Re: Sim Only to Mobile Handset contract

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as you are not getting any progress online try options team and see if they can  help you 0800800030



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