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Aspiring Contributor
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Sim only uograde

I have a family sim which the contract ends on this month. 
I took the sims out as the sales person told me after 6months I could take a handset. I tried six months in and they said no as I hadn’t been paying via direct debit. So I made sure another four Future payments We’re direct debit and then called back. It still declined. 

I know O2 have a policy of after three months of payments you can get a handset. Why is Bt not similar. 

I have tv and broadband. And the handset I wanted isn’t a new handset (iPhone 7). 

if I offered a fee upfront would I likely be able to get the handset ?? 
my bill is always paid as it’s tied to my tv and broadband 


just seems I’ve made payments for 12 months yet still can’t be eligible. 

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