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JoelD99
Newbie
10,471 Views
Message 1 of 6

Snapchat and Messenger not working on data

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Hi, so basically my Snapchat works perfectly fine on Wifi but doesn't work on data, it's the same for Facebook messenger but other apps like Facebook and instagram work fine. I've reinstalled them, tried it on just 3G. Is there some sort of content block for these apps on BT? It also only stopped working when I moved from O2
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JoelD99
Newbie
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Message 2 of 6

Re: Snapchat and Messenger not working on data

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I forgot to mention, if I text someone they will get a text from 2 numbers, the one that I moved over from o2 and also the default one I got when originally joining BT
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Moderator
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Message 3 of 6

Re: Snapchat and Messenger not working on data

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@JoelD99 That sounds like a fault if the same text is being delivered from two numbers. Id recommend you report this to the Mobile faults team for further investigation. 

Community ModeratorNeilO
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JoelD99
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Message 4 of 6

Re: Snapchat and Messenger not working on data

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@NeilO Alright , I'll contact them when I get home to see if I can get that fixed, would that effect my mobile data aswell? Thankyou for the reply

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Moderator
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Message 5 of 6

Re: Snapchat and Messenger not working on data

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@JoelD99 It could well be related to the mobile data issues too so it's worth reporting and getting checked out.  Post back and let us know how you get on. 

Community ModeratorNeilO
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JoelD99
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Message 6 of 6

Re: Snapchat and Messenger not working on data

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@NeilO Ok, so basically it was just BT Parental Controls blocking both snapchat and messenger. After removing them, 20 minutes after it started working, the two numbers I had was because I hadn't updated my number in my IPhone settings. 

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