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RedDog1
Newbie
107 Views
Message 1 of 2

Some of my texst don't arrive

Hi

It used to be occasionally that when I'd send a text it wouldn't arrive.

This seems to be happening more frequently.

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1 REPLY 1
Recognised Expert Dean007
Recognised Expert
98 Views
Message 2 of 2

Re: Some of my texst don't arrive

Hi @RedDog1

As this is an intermittent issue, its going to be hard to work out the cause of the issue. It could be issues with the local mast deliverying them or a problem with the sim.

First, check the EE/BT network checker and see that you have no network issues in the area, once you have done that have a chat with the online chat team. It maybe a case of them doing some trouble shooting or doing a sim swap.

If you are unable to resolve the issue after speaking with them pop back and we can maybe get a moderator to look at it for you..

EE/BT Network checker

BT Mobile Online Chat

 

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