@RobbieMac- The farce continues. Just got another email order confirmation (won't put the reference here) saying that I am now being put onto a £28 6GB plan from 16-7-18.
So now I am paying even more for less data.
What is going on here - I asked to be rolled back to my previous deal which was £19. BT must have a process to correct muck-ups and roll-back to previous states... Surely?!!
As frustraiting as it is the moderators are fairly busy this week, so they will get back to you as soon as they can or maybe looking into things in the background so they will see whats happening. With so many emails going back and forth between departments I'm not surprised everyones confused.
Regardless of what emails and changes are made, wait now until the mod team contact you because with all your account notes and changes and the notes here it will get even more messy... The won't forget about you
I know - I am more frustrated in myself though for not following my own advice in the first thread by sticking with my default position, and instead believing what I was assured by the agent. However he went away to secure the arrangement with his manager and was clear what he was offering before I was persuaded to accept.
But I forgot completely that the implementation of the deal is dependent on the connections team who royally messed up last time I tried to make a simple change too.
As a systems engineer my work is governed by process and failure to follow it makes me ever so slightly cross
Hi @Colin_London A colleague in mobile sales is going to look into this today for me but they haven't had a chance yet. They assured me it will be done today but I'm out of the office now until Monday so I will check back with you then.
As you know mobile sales did not contact me last Friday. When we spoke Monday you said that you'd call me back later in the day when you had investigated what they had done, but I haven't heard back from you since.
Could you give me an update? It's getting close to my bill date and this incorrect new plan (£28 instead of £19) will appear on it if action isn't taken soon.
Hi @Colin_London Thanks for taking my call there and just to update the community once the existing order closes on the 16th a sales colleague will call on the 17th to sort out the correct deal for you. I've still got your case open and will check with you on the 18th.
Just found your colleagues voicemail on my home answerphone from 3pm. She didn't phone back this evening.
Please could you ask her to phone me on my mobile tomorrow as I am not available on my home phone during the day. After 10.30am would be best.