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Bawbee
Aspiring Contributor
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Message 1 of 3

Transferred Mobile Number

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When sending texts the recipients do not see my saved number. I have recently transferred to BT and kept my old number. Anyone have a solution?

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ctrlz
Contributor
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Message 2 of 3

Re: Transferred Mobile Number

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If you're using an iPhone you might need to check that your old number is saved in your settings, as this affects iMessages/facetime:

  1. Go to Settings > Phone > My Number
  2. Replace the temporary number that's there with your own number - use +44 instead of the first 0
  3. Then tap Save
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Bawbee
Aspiring Contributor
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Message 3 of 3

Re: Transferred Mobile Number

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Thank you all for your responses.

I finally hit through to a BT Technician and we tried all the usual steps without success. He finally advised that I should backup everything and perform a factory reset. Problem Solved.

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