Transferred mobile fromm EE to BT

[MagsF]

Hi,

Last week my mobile number was transferred from EE to BT Mobile and I had the text to say it had all happened and I thought no more about it until a friend said I had the wrong number and as it was just the next day I said it would likely change soon. However, yesterday my sister couldn't Facetime me because my temporary number hadn't changed back to my ported number. Is there something else I should have done? I have restarted my phone several times and still showing the wrong number.

Thanks for any help.

[imjolly]

You need to phone customer services 150 or 0800800152 from mobile and ask them to sort it

[ctrlz]

You normally just go into your settings, then into Messages / Facetime / Phone and ensure the correct number is there. If its showing the temporary BT number just delete it and type your number in.

[MagsF · Accepted solution]

Thank you, that seems to have fixed it. I will confirm once someone texts me 🙂