@QuietlyLoud2 did you try the forgotten password process to get access to the @QuietlyLoud account?
| Community Moderator | NeilO | |
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Hi
I have been trying to reset the password for about five days now and keep getting a error please see photo. I have tried using allsorts of password options and the system keeps coming up with the red error 😞
@QuietlyLoud2 I understand that's why I asked if you tried the password reset on @QuietlyLoud to try and gain access to that login name.
I'm not trying to be awkward but only one username is permitted per customer so I would like to help you get access to the original username first. If you've tried that and it won't work I'll get you the link sorted for this profile and will disable the original username.
We don't hold your personal data locally for too long so I can't look up your details from several months ago
| Community Moderator | NeilO | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
| | |
| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
In regards to the Reward Card I clicked on the link in the post I made earlier in this thread and it loads a page that says the reard has expired please see photo below. However you can see by what I said in February that I thought the isue was resolved.
Many thanks to you Neil for sorting out the issue, letting me know the reward card is on it's way and sending me a reference number.
Excellent service I am so glad I used this forum to ask for help.
🙂
@QuietlyLoud2 did you try the password reset of @QuietlyLoud by following the forgotten password process? You need to enter the email address that you used for @QuietlyLoud and then click on the link that's emailed to you.
| Community Moderator | NeilO | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
| | |
| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
