cancel
Showing results for 
Search instead for 
Did you mean: 
Moderator
Moderator
204 Views
Message 11 of 34

Re: Trying to use a contact form and get help claiming Reward Card

Go to solution

@QuietlyLoud2 did you try the forgotten password process to get access to the @QuietlyLoud account? 

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
QuietlyLoud2
Beginner
196 Views
Message 12 of 34

Re: Trying to use a contact form and get help claiming Reward Card

Go to solution

Hi 

I have been trying to reset the password for about five days now and keep getting a error please see photo. I have tried using allsorts of password options and the system keeps coming up with the red error 😞BT community log in reset.png

 

 

 

 

0 Ratings
Reply
QuietlyLoud2
Beginner
192 Views
Message 13 of 34

Re: Trying to use a contact form and get help claiming Reward Card

Go to solution

Neil,

As I cant access my Quietly Loud account I cant get to the messages you sent  me and prove tthat as far as you were concerned my Reward Card was on its way. Can you look back in your history find the details and chase the issue up please?

 

0 Ratings
Reply
Dean007
Recognised Expert
184 Views
Message 14 of 34

Re: Trying to use a contact form and get help claiming Reward Card

Go to solution

@QuietlyLoud2

Make sure you mention @NeilO  with the @ at the start of his name so hes alerted that you mentioned him.

Before trying to reset the password, did you reset or refresh your cookies? 

0 Ratings
Reply
Moderator
Moderator
183 Views
Message 15 of 34

Re: Trying to use a contact form and get help claiming Reward Card

Go to solution

@QuietlyLoud2 I understand that's why I asked if you tried the password reset on @QuietlyLoud to try and gain access to that login name. 

I'm not trying to be awkward but only one username is permitted per customer so I would like to help you get access to the original username first. If you've tried that and it won't work I'll get you the link sorted for this profile and will disable the original username. 

We don't hold your personal data locally for too long so I can't look up your details from several months ago

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
QuietlyLoud2
Beginner
182 Views
Message 16 of 34

Re: Trying to use a contact form and get help claiming Reward Card

Go to solution

In regards to the Reward Card I clicked on the link in the post I made earlier in this thread and it loads a page that says the reard has expired please see photo below. However you can see by what I said in February that I thought the isue was resolved.

226 Views
Message 5 of 13
Re: Trying to use a contact form and get help claiming Reward Card

Many thanks to you Neil for sorting out the issue, letting me know the reward card is on it's way and sending me a reference number.

Excellent service I am so glad I used this forum to ask for help.

🙂

BT reward card should not have expired.png

 

 
0 Ratings
Reply
QuietlyLoud2
Beginner
181 Views
Message 17 of 34

Re: Trying to use a contact form and get help claiming Reward Card

Go to solution

I was posting at the same time you guys were so reading your posts now.

0 Ratings
Reply
QuietlyLoud2
Beginner
172 Views
Message 18 of 34

Re: Trying to use a contact form and get help claiming Reward Card

Go to solution

Dean,

Yes I have deleted cookies etc and dtried different weeb browsers on different computers and my phone.

Neil,

Okay given my original account has infformation I need in it can you help me get access back to that account please?

0 Ratings
Reply
Moderator
Moderator
143 Views
Message 19 of 34

Re: Trying to use a contact form and get help claiming Reward Card

Go to solution

@QuietlyLoud2 did you try the password reset of @QuietlyLoud by following the forgotten password process? You need to enter the email address that you used for @QuietlyLoud and then click on the link that's emailed to you.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
QuietlyLoud2
Beginner
117 Views
Message 20 of 34

Re: Trying to use a contact form and get help claiming Reward Card

Go to solution

Thank you for your reply.

@NeilO yes I did all that already.

The email account I used for the @QuietlyLoud account is getting sent alerts when people post to this thread so I can confirm I am using the right email address.

When I reset the password for @QuietlyLoud2 it went through okay.

Could you please let me know who I need to contact to get a copy of all my emails, community posts and Personal messages (held by BT) under the rules of Data Protection thank you. I need the information they contain because I can no longer find things like the date I activated the Sim and the online reward card contact form requires I have this.

Also please be aware I have disabled and this makes having phone conversations difficult and is why I prefer to use this method of communication

0 Ratings
Reply