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Moderator
Moderator
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Message 11 of 34

Re: Trying to use a contact form and get help claiming Reward Card

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@QuietlyLoud2 did you try the forgotten password process to get access to the @QuietlyLoud account? 

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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QuietlyLoud2
Beginner
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Message 12 of 34

Re: Trying to use a contact form and get help claiming Reward Card

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Hi 

I have been trying to reset the password for about five days now and keep getting a error please see photo. I have tried using allsorts of password options and the system keeps coming up with the red error 😞BT community log in reset.png

 

 

 

 

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QuietlyLoud2
Beginner
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Message 13 of 34

Re: Trying to use a contact form and get help claiming Reward Card

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Neil,

As I cant access my Quietly Loud account I cant get to the messages you sent  me and prove tthat as far as you were concerned my Reward Card was on its way. Can you look back in your history find the details and chase the issue up please?

 

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Dean007
Recognised Expert
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Message 14 of 34

Re: Trying to use a contact form and get help claiming Reward Card

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@QuietlyLoud2

Make sure you mention @NeilO  with the @ at the start of his name so hes alerted that you mentioned him.

Before trying to reset the password, did you reset or refresh your cookies? 

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Moderator
Moderator
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Message 15 of 34

Re: Trying to use a contact form and get help claiming Reward Card

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@QuietlyLoud2 I understand that's why I asked if you tried the password reset on @QuietlyLoud to try and gain access to that login name. 

I'm not trying to be awkward but only one username is permitted per customer so I would like to help you get access to the original username first. If you've tried that and it won't work I'll get you the link sorted for this profile and will disable the original username. 

We don't hold your personal data locally for too long so I can't look up your details from several months ago

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
QuietlyLoud2
Beginner
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Message 16 of 34

Re: Trying to use a contact form and get help claiming Reward Card

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In regards to the Reward Card I clicked on the link in the post I made earlier in this thread and it loads a page that says the reard has expired please see photo below. However you can see by what I said in February that I thought the isue was resolved.

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Message 5 of 13
Re: Trying to use a contact form and get help claiming Reward Card

Many thanks to you Neil for sorting out the issue, letting me know the reward card is on it's way and sending me a reference number.

Excellent service I am so glad I used this forum to ask for help.

🙂

BT reward card should not have expired.png

 

 
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QuietlyLoud2
Beginner
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Message 17 of 34

Re: Trying to use a contact form and get help claiming Reward Card

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I was posting at the same time you guys were so reading your posts now.

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QuietlyLoud2
Beginner
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Message 18 of 34

Re: Trying to use a contact form and get help claiming Reward Card

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Dean,

Yes I have deleted cookies etc and dtried different weeb browsers on different computers and my phone.

Neil,

Okay given my original account has infformation I need in it can you help me get access back to that account please?

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Moderator
Moderator
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Message 19 of 34

Re: Trying to use a contact form and get help claiming Reward Card

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@QuietlyLoud2 did you try the password reset of @QuietlyLoud by following the forgotten password process? You need to enter the email address that you used for @QuietlyLoud and then click on the link that's emailed to you.

Community ModeratorNeilO
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Help others by clicking on ‘Mark as accepted solution’
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Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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QuietlyLoud2
Beginner
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Message 20 of 34

Re: Trying to use a contact form and get help claiming Reward Card

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Thank you for your reply.

@NeilO yes I did all that already.

The email account I used for the @QuietlyLoud account is getting sent alerts when people post to this thread so I can confirm I am using the right email address.

When I reset the password for @QuietlyLoud2 it went through okay.

Could you please let me know who I need to contact to get a copy of all my emails, community posts and Personal messages (held by BT) under the rules of Data Protection thank you. I need the information they contain because I can no longer find things like the date I activated the Sim and the online reward card contact form requires I have this.

Also please be aware I have disabled and this makes having phone conversations difficult and is why I prefer to use this method of communication

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