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noopjay
Aspiring Contributor
139 Views
Message 11 of 16

Re: URGENT Paid for USA data add on but yet to receive

Again - clearly BT will therefore cover the costs that I will incur from having to use my own normal data?

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Community Manager
Community Manager
95 Views
Message 12 of 16

Re: URGENT Paid for USA data add on but yet to receive

Hi @noopjay thanks for sending in your details, I'm sorry for this delay in getting back to you.

I can see that the BT mobile team has been dealing with this and got in touch this morning via email. There's a system problem that's preventing the add-ons from being added successfully, I'm sorry about this. This is with the right team but I have opened a complaint on your account to make sure the necessary work goes ahead.

Community ManagerStephanie
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Community Manager
Community Manager
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Message 13 of 16

Re: URGENT Paid for USA data add on but yet to receive

Hi @noopjay I see your case with the mobile team was updated today, they believe they have resolved this issue and the data should now have been added to your mobile. Please let me know if that's not the case, or if you're having any other problems with your BT mobile, and I'll chase this up with the team.

Thanks

Community ManagerStephanie
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noopjay
Aspiring Contributor
52 Views
Message 14 of 16

Re: URGENT Paid for USA data add on but yet to receive

Hi there,

One lot of 100 data was added. I purchased two, so either the second one also needs to be added or refunded.

Many thanks

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Moderator
Moderator
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Message 15 of 16

Re: URGENT Paid for USA data add on but yet to receive

Hi @noopjay,

@StephanieG is in the office tomorrow early afternoon. I'll email her and let her know that you were in touch about the additional data/charge.

Thanks

DanielS

Community ModeratorDannyS
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Community Manager
Community Manager
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Message 16 of 16

Re: URGENT Paid for USA data add on but yet to receive

@noopjay I'm sorry the second data add-on hasn't been added on your end. I have contacted the team again about this.

Community ManagerStephanie
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