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USA Phone calls failure

Am currently in USA my phone automatically connected to AT&T but I discovered phone calls or texts could neither be made or received. Contacted BT via live chat, they checked everything at their end & replied all was ok & to manually change to another provider, the only other that came up was T-Mobile which I connected to, again no phone calls or texts, (BT were pretty quick however to take almost a tenner in roaming charges so strangely that part is working ok) has anyone else experienced this problem whilst in USA as I really need to make calls or texts to keep in touch with folks back home, emails are working ok but REALLY need to make calls 

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