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arjun_toor
Newbie
301 Views
Message 1 of 2

Unable to activate SIM - Error on BT website

I am unable t activate my SIM card using the instructions given.

I have tried visiting www.bt.com/go and www.bt.com/mymobile (both redirect to the same page).

I get the following error: 

Something's gone wrong.

Error while fetching your account details. Please try again

I have seen this other thread which had the exact same problem: https://community.bt.com/t5/BT-Mobile/Unable-to-activate-my-sim-using-BT-website/td-p/1860470

I cannot afford to wait days as I commute daily and I need to be online while travelling.

Many thanks

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Moderator
Moderator
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Message 2 of 2

Re: Unable to activate SIM - Error on BT website

@arjun_toor I'm really sorry about the problem you've had activating your sim card. I'd recommend you get in touch with the BT Mobile chat team on this link to get this issue reported. 

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