cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
858 Views
Message 11 of 19

Re: Unable to activate my sim using BT website

I have completed the details under the moderator RobbieMac incident ticket **Edited**

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
855 Views
Message 12 of 19

Re: Unable to activate my sim using BT website

Can you edit the ticket number out. It is personal to you.

0 Ratings
Reply
Highlighted
Moderator
Moderator
836 Views
Message 13 of 19

Re: Unable to activate my sim using BT website

Hi @Patel

Thanks for taking the time to send over your details.

After offering you help, I was made aware that a small number of customers were having some problems activating their SIM online.  This should be sorted out now.  Do you want to have another try and post back to let me know how you get on?

Cheers,

Robbie

0 Ratings
Reply
Highlighted
Moderator
Moderator
811 Views
Message 14 of 19

Re: Unable to activate my sim using BT website

Hi @Patel Were you able to successfully get the SIM activated ok?

Thanks
John

0 Ratings
Reply
Highlighted
Community Manager - Retired
795 Views
Message 15 of 19

Re: Unable to activate my sim using BT website

@Patel Thanks for speaking with me there, I'm sorry this is not fixed yet. I'll get back to you as soon as I can.

0 Ratings
Reply
Highlighted
Newbie
782 Views
Message 16 of 19

Re: Unable to activate my sim using BT website

I have been having the exact same problem for about a week now. Am now on my second replacement si m and have been unable to connect to the network. Would really like to be able to use my phone again.

0 Ratings
Reply
Highlighted
Recognised Expert
778 Views
Message 17 of 19

Re: Unable to activate my sim using BT website

Hi @Sinvisigoth

Have you spoken to the online chat team? They should have passed this on to the mobile team to resolve.

If you can have another quick chat with them and see what stage your sim activation is at? Ask if they passed it on to another team to be resolved. Then pop back and let us know what they say..

BT Mobile - Online Chat Team

 

0 Ratings
Reply
Highlighted
Newbie
756 Views
Message 18 of 19

Re: Unable to activate my sim using BT website

I had done and had no luck, but I have just spoken to someone else and they were able to activate the sim for me. Apparently the BT website is experiencing some problems so this issue is cropping up quite a bit.

 

Thank you for your response.

0 Ratings
Reply
Highlighted
Beginner
750 Views
Message 19 of 19

Re: Unable to activate my sim using BT website

I still cannot activate my sim.  I was told that someone was going to call me at 17:30 today but no one has.  I now cannot even see the sim I have been sent in "My BT" section. 

What really surprises me is that if there are issues at BT end then why has this not been highlighted to customers using this forum or their website rather than think that no one will notice

I cannot believe this issue is still outstanding, it's not like I am asking for a customer friendly customer experience

0 Ratings
Reply