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Patel
Beginner
528 Views
Message 11 of 19

Re: Unable to activate my sim using BT website

I have completed the details under the moderator RobbieMac incident ticket **Edited**

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Distinguished Sage
Distinguished Sage
525 Views
Message 12 of 19

Re: Unable to activate my sim using BT website

Can you edit the ticket number out. It is personal to you.

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Moderator
Moderator
506 Views
Message 13 of 19

Re: Unable to activate my sim using BT website

Hi @Patel

Thanks for taking the time to send over your details.

After offering you help, I was made aware that a small number of customers were having some problems activating their SIM online.  This should be sorted out now.  Do you want to have another try and post back to let me know how you get on?

Cheers,

Robbie

Community ModeratorRobbieMac
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
Moderator
481 Views
Message 14 of 19

Re: Unable to activate my sim using BT website

Hi @Patel Were you able to successfully get the SIM activated ok?

Thanks
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Community Manager
Community Manager
465 Views
Message 15 of 19

Re: Unable to activate my sim using BT website

@Patel Thanks for speaking with me there, I'm sorry this is not fixed yet. I'll get back to you as soon as I can.

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Sinvisigoth
Newbie
452 Views
Message 16 of 19

Re: Unable to activate my sim using BT website

I have been having the exact same problem for about a week now. Am now on my second replacement si m and have been unable to connect to the network. Would really like to be able to use my phone again.

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Dean007
Recognised Expert
448 Views
Message 17 of 19

Re: Unable to activate my sim using BT website

Hi @Sinvisigoth

Have you spoken to the online chat team? They should have passed this on to the mobile team to resolve.

If you can have another quick chat with them and see what stage your sim activation is at? Ask if they passed it on to another team to be resolved. Then pop back and let us know what they say..

BT Mobile - Online Chat Team

 

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Sinvisigoth
Newbie
426 Views
Message 18 of 19

Re: Unable to activate my sim using BT website

I had done and had no luck, but I have just spoken to someone else and they were able to activate the sim for me. Apparently the BT website is experiencing some problems so this issue is cropping up quite a bit.

 

Thank you for your response.

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Patel
Beginner
420 Views
Message 19 of 19

Re: Unable to activate my sim using BT website

I still cannot activate my sim.  I was told that someone was going to call me at 17:30 today but no one has.  I now cannot even see the sim I have been sent in "My BT" section. 

What really surprises me is that if there are issues at BT end then why has this not been highlighted to customers using this forum or their website rather than think that no one will notice

I cannot believe this issue is still outstanding, it's not like I am asking for a customer friendly customer experience

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