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mccybernan
Beginner
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Message 1 of 6

Unable to claim BT Rewards Card

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Hi,

I signed up for BT Mobile serivce and ordered  it on 3rd Oct. Received the SIM and activated it and currently using it. Since it has been more than 30 days, I am trying to claim my BT Rewards card. When I login, I am able to see the card but I dont see claim button. How do I claim this now?

 

Thanks

Narayanan H

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Moderator
Moderator
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Message 2 of 6

Re: Unable to claim BT Rewards Card

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Hi @mccybernan

 

Welcome to the community. Sorry you are having problems claiming this card.

 

I can help get this investigated for you. Please send us in your details using the contact the mods link in my profile.

 

Thanks

 

Stuart

Community ModeratorStuartH
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mccybernan
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Message 3 of 6

Re: Unable to claim BT Rewards Card

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Hi,

 

I just did. Thank you.

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Moderator
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Message 4 of 6

Re: Unable to claim BT Rewards Card

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Hi @mccybernan

Great I can see you in our queue we deal with them one by one but we will be in touch to assist with this.

Cheers

Stuart

Community ModeratorStuartH
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Message 5 of 6

Re: Unable to claim BT Rewards Card

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@mccybernan I've picked up your details and raised this with the rewards team as I haven't been able to claim the reward card on my system. They normally reply within 3 working days and I'll give you a call as soon as they update me. 

Community ModeratorNeilO
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Message 6 of 6

Re: Unable to claim BT Rewards Card

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@mccybernan Thanks for speaking with me this morning, your reward card has been claimed and will be with you within the next 30 days. Sorry about the delay and post back here if you need any further help Smiley Happy

Community ModeratorNeilO
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