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a_vasudeva
Newbie
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Message 1 of 2

Unable to receive calls from a specific number

An odd problem.
I have a one plus with dual sim (1 Bt, 1non Bt) and my wife has iPhone 8 with bt sim.
When I call her using the bt sim she just gets noise whether using the phone or speaker. No problem if I call her using my other sim or WhatsApp.
She has no problems receiving any other calls and can call my bt sim without problems.
We have tried restarting both phones.
I am guessing it is a carrier issue rather than hardware. Any ideas? Thanks in advance.
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Moderator
Moderator
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Message 2 of 2

Re: Unable to receive calls from a specific number

Hi @a_vasudeva  Welcome to the forum and sorry that you are not able to call your wife from your BT Mobile sim.

Have a chat with the BT Mobile Faults team and they will be able to help you fix this.

Cheers
John

Community ModeratorJohnC
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