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Ian2011
Aspiring Contributor
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Message 1 of 7

Unable to send media via text on my Samsung Tab A.....

I've been trying to send photos and other media via text on my new Samsung Galaxy Tab A 10.1, I keep getting the message " MMS Not Supported By Network".

I've followed the many guides from here: https://www.bt.com/help/mobile/index.html#/device?did=68580&dname=Samsung%20Galaxy%20Tab%20A%2010.1 ( even though the device listed is out of date and my current one is not listed. )
Here: http://bt.custhelp.com/app/answers/detail/a_id/51799/~/how-do-i-manually-set-up-my-mobile-phone-for-... 
Here: https://www.teamknowhow.com/discover/discover/bt-apn-settings  and here:https://apn-uk.gishan.net/en/apn/bt on how to setup MMS. I've also visited http://mobiledevices.bt.com where the loading wheel rotates for a while and then gives the message "Please perform a new search." with no status messages. I've even reset APN to default just to see if that would work. 

My Tablet is the Galaxy Tab A SM-T515, the Tablet's OS is fully up-to-date.

Any help would be greatly appreciated. 

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6 REPLIES 6
imjolly
Distinguished Sage
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Message 2 of 7

Re: Unable to send media via text on my Samsung Tab A.....

As MMS are not free is it possible you have your spend limit at zero which is causing problem



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Ian2011
Aspiring Contributor
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Message 3 of 7

Re: Unable to send media via text on my Samsung Tab A.....

So even though I have Unlimited Minutes and Unlimited Texts I'm still charged to send media via text?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Unable to send media via text on my Samsung Tab A.....

See http://bt.custhelp.com/app/answers/detail/a_id/52165/related/1

Texts

Included in your allowance:

  • Texts to standard UK landline numbers (numbers starting with 01, 02 or 03)
  • Texts to UK mobile numbers

Once you've used your allowance, sending texts to these numbers will be chargeable.

Receiving text messages in the UK or abroad will always be free.

Texts to 60041 are always free.

Sending MMS (multimedia messages) are not part of your allowance and will be chargeable.

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Ian2011
Aspiring Contributor
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Message 5 of 7

Re: Unable to send media via text on my Samsung Tab A.....

You are actually charged to send images via text? Really? What a swindle.

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imjolly
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Message 6 of 7

Re: Unable to send media via text on my Samsung Tab A.....

Many providers do not include MMS in your free text allowance and they are chargeable  as @Keith_Beddoe posted BT makes that clear in T&C



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Keith_Beddoe
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Message 7 of 7

Re: Unable to send media via text on my Samsung Tab A.....

The SMS (Short Message Service) was only intended for sending and receiving short text only messages. Once you start trying to send images, they have to be encoded  to MIME resulting in considerable transmission overheads.

Someone has to pay for that extra bandwidth to be carried over the mobile network, as its not carried as mobile data, but as an extension of SMS.

Other messaging services like WhatsApp, do not have the same legacy transmission restrictions, as they use mobile data instead.

Try sending images by email, that also has considerable transmission overheads, but you will be using mobile data or wifi.

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