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Colin_London
Recognised Expert
834 Views
Message 1 of 6

Updating phone details on SIMO account

Have a new iPhone. Swapped the SIM but the details in my BT account are stuck on the old phone details.

Tried putting the SIM into a really old Nokia. Get settings updates etc. Then put it back into the iPhone. Get a message saying 'Your SIM is now active' but still my account has the old iPhone / IMEI details.

Does this info take a while to catch up? 

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5 REPLIES 5
JohnC2
Moderator
Moderator
806 Views
Message 2 of 6

Re: Updating phone details on SIMO account

Hi @Colin_London  sorry that details haven't updated for your BT Mobile account. Give the Mobile team a call on 0800 800 150 and they'll be able to get this updated for you.

Cheers

John

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Colin_London
Recognised Expert
798 Views
Message 3 of 6

Re: Updating phone details on SIMO account

Thanks @JohnC2 Phoned them. Basically they said don’t worry, the information on My BT doesn’t count for anything and has no importance 🤨

They said they had no way to update it.

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MrBelter
Expert
766 Views
Message 4 of 6

Re: Updating phone details on SIMO account

Mine shows a Nokia 8 and i have had 3 phones since then so i have given up worrying about it.

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Colin_London
Recognised Expert
762 Views
Message 5 of 6

Re: Updating phone details on SIMO account

Makes you wonder why they bother if they know it is inaccurate. You’d have thought it was needed so they know what equipment is accessing their network.

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MrBelter
Expert
748 Views
Message 6 of 6

Re: Updating phone details on SIMO account

I've just looked at my wifes and that is also 3 phones out of date 🙄

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