Updating phone details on SIMO account

[Colin_London]

Have a new iPhone. Swapped the SIM but the details in my BT account are stuck on the old phone details.

Tried putting the SIM into a really old Nokia. Get settings updates etc. Then put it back into the iPhone. Get a message saying 'Your SIM is now active' but still my account has the old iPhone / IMEI details.

Does this info take a while to catch up? 

[JohnC2]

Hi @Colin_London  sorry that details haven't updated for your BT Mobile account. Give the Mobile team a call on 0800 800 150 and they'll be able to get this updated for you.

Cheers

John

[Colin_London]

Thanks @JohnC2 Phoned them. Basically they said don’t worry, the information on My BT doesn’t count for anything and has no importance 🤨

They said they had no way to update it.

[MrBelter]

Mine shows a Nokia 8 and i have had 3 phones since then so i have given up worrying about it.

[Colin_London]

Makes you wonder why they bother if they know it is inaccurate. You’d have thought it was needed so they know what equipment is accessing their network.

[MrBelter]

I've just looked at my wifes and that is also 3 phones out of date 🙄