cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sarahc75
Aspiring Contributor
615 Views
Message 1 of 4

Upgrade issue

I am trying to upgrade my mobile handset do they carry out another credit check when your doing an upgrade even though Iv got a handset with them for two years as I can’t seem to upgrade 

0 Ratings
Reply
3 REPLIES 3
NeilO
Moderator
Moderator
577 Views
Message 2 of 4

Re: Upgrade issue

Hi @Sarahc75. Thanks for posting, in answer to your question an external credit check using Equifax isn't carried out. However, we do a review of your BT account payments before an upgrade order is accepted. 

0 Ratings
Reply
Sarahc75
Aspiring Contributor
573 Views
Message 3 of 4

Re: Upgrade issue

Ahh Thankyou Iv just finished a payment plan after arrears how long do they monitor this for do you know thanks

0 Ratings
Reply
NeilO
Moderator
Moderator
567 Views
Message 4 of 4

Re: Upgrade issue

Hi @Sarahc75, no problem, the check is based on your BT payment history over the previous 12 months.

0 Ratings
Reply