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ip33
Contributor
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Message 1 of 25

Upgraded to BT Plus, mobile settings changed on one phone but not the other

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Hi. upgraded to BT Plus today and my wife's phone mobile settings were changed to show her new 40gb allowance but mine wasn't. Is there a reason why?

Many thanks

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Dean007
Recognised Expert
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Message 2 of 25

Re: Upgraded to BT Plus, mobile settings changed on one phone but not the other

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Hi @ip33

As long as they are on the same account they should both get the boost. Have a chat with the mobile chat team ... you can also track your order to ensure that the order has completed. 

BT online chat

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ip33
Contributor
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Message 3 of 25

Re: Upgraded to BT Plus, mobile settings changed on one phone but not the other

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Still no joy with updated settings, no one seems to be able to help or be that bothered. Also can't activate new sim that has been sent.

Any thoughts?
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Dean007
Recognised Expert
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Message 4 of 25

Re: Upgraded to BT Plus, mobile settings changed on one phone but not the other

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Hi @ip33

I think you need to give them a call, ask them to check the orders completed or if there’s any integrity issues due to any promotions on the account. If they still can’t fix it, ask if they can send your account to the “plus team” to look at 

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ip33
Contributor
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Message 5 of 25

Re: Upgraded to BT Plus, mobile settings changed on one phone but not the other

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Gave them a call but they can't seem to help. I'm paying for a service that I can't use fully. Anybody out there that has any idea what to do? 

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Dean007
Recognised Expert
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Message 6 of 25

Re: Upgraded to BT Plus, mobile settings changed on one phone but not the other

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Hi @ip33

sorry you are having a few teething issues. I’ve asked a moderator to come and have a chat. They should post shortly. 

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ip33
Contributor
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Message 7 of 25

Re: Upgraded to BT Plus, mobile settings changed on one phone but not the other

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Thank you that's very kind.

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Dean007
Recognised Expert
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Message 8 of 25

Re: Upgraded to BT Plus, mobile settings changed on one phone but not the other

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@ip33

They will ask you to contact them via a special link on their profile. 

Plus is a great product especially the double data but as it’s just launched it looks like they have a few gremlins in the system. The moderators are great at sorting things out so I’m sure they can help. 

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Moderator
Moderator
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Message 9 of 25

Re: Upgraded to BT Plus, mobile settings changed on one phone but not the other

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Hi @ip33,

I am sorry to hear that it hasn't changed over on both. We can certainly look into it and do our best to help you. I want to make you aware though that it may take us a couple of working days to get back to you with the Bank Holiday weekend.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

clever_trevor
Contributor
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Message 10 of 25

Re: Upgraded to BT Plus, mobile settings changed on one phone but not the other

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I too upgraded to BT Plus & double speed - its a shame the iphone 4G indication does not show 4G+ when in higher speed - otherwise its been working well for me...

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