I think you need to give them a call, ask them to check the orders completed or if there’s any integrity issues due to any promotions on the account. If they still can’t fix it, ask if they can send your account to the “plus team” to look at
Gave them a call but they can't seem to help. I'm paying for a service that I can't use fully. Anybody out there that has any idea what to do?
They will ask you to contact them via a special link on their profile.
Plus is a great product especially the double data but as it’s just launched it looks like they have a few gremlins in the system. The moderators are great at sorting things out so I’m sure they can help.
I am sorry to hear that it hasn't changed over on both. We can certainly look into it and do our best to help you. I want to make you aware though that it may take us a couple of working days to get back to you with the Bank Holiday weekend.
To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser. Complete that form and we'll get back in touch with you.
I too upgraded to BT Plus & double speed - its a shame the iphone 4G indication does not show 4G+ when in higher speed - otherwise its been working well for me...