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Message 1 of 8

Why a PIN instead of the PAC that I asked for

I texted PAC to  65075 as I want to retain my mobile numbers when I move . BT sent a PIN instead, and I`ve no idea how to use it. I have tried using it to unlock the sim in my phone but it won`t accept it. I have one more try before I have to make a dreaded phone call.

 

Help please!

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Message 2 of 8

Re: Why a PIN instead of the PAC that I asked for

You don’t need to unlock your sim to move your number. The code you should receive from BT would be BTC followed by 6 number (BTC123456).

 

if you’re handset is asking for a network unlock pin or code then you’ll need to call up for that. 

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Message 3 of 8

Re: Why a PIN instead of the PAC that I asked for

Hello 

Thank you for your input.

My phone didn`t ask for a pin or any other input at all.

I tried the 4 digit  PIN number I was sent by BT in my phone ; from info that I found on the web.

I just wanted to know why I would be sent a PIN instead of a PAC; and how can I use the PIN to port to another company.

I have been out of contract since June on my 2 sims.

BUT! 

I will be out of contract for my other BT services on 23rd August .  30 day sign off is 30th according to the Executive  Complaints dept.

I have been in contact with BT to say I was leaving. I think it was a major mistake on my part, and I should have done my leaving in some sort of sequence.

This is so frustrating ; but I have the patience of the Devil.

 

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Message 4 of 8

Re: Why a PIN instead of the PAC that I asked for

Anyone's guess why you were sent a PIN but just ignore it & re-request the PAC.

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Message 5 of 8

Re: Why a PIN instead of the PAC that I asked for

If you search the forum there are quite a few similar posts to yours getting a PAC when you have more than one mobile on your account. 



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Message 6 of 8

Re: Why a PIN instead of the PAC that I asked for

Not sure why I'm being asked to do a search. I did that ( many times before posting my question ). Has no one got any idea or an answer about this. This forum is a last resort according the BT. ???

This is frustrating enough. 

 

 

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Message 7 of 8

Re: Why a PIN instead of the PAC that I asked for

Request it again via SMS, and if it doesn’t come through you’ll just need to call. It shouldn’t take long once you get through as it’s a simple, common request. You can also request via MyBT near the settings for spend cap/parental controls etc 

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Message 8 of 8

Re: Why a PIN instead of the PAC that I asked for

Ok I'll leave it at that now. I posted because I have done everything ( over 3 days ) including the My BT route many times. And including emailing Mr Jansen. Case closed without it being resolved. Must be the strikes ?.

Thanks for your interest.

Goodbye 

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