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Shwing
Aspiring Contributor
430 Views
Message 31 of 68

Re: Nokia 6.1 (2018) Android Updates

I will be contacting Nokia's CEO, as well as Gavin Patterson from BT, but all Nokia have to say is how come all other non BT carriers allow the update?

You can't argue the fact that the BT carriers are the ONLY ones the update doesn't work on.

This does not show a Nokia issue, but rather a BT issue.

Moderator
Moderator
506 Views
Message 32 of 68

Re: Why are you holding back the Android updates for the Nokia 7 plus?

Hi Everyone,

Please keep it friendly and on topic.

Cheers

Neil

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Dean007
Recognised Expert
427 Views
Message 33 of 68

Re: Nokia 6.1 (2018) Android Updates

@Shwing

By all means contact them both, it will be the only way you will get a final response to the matter. Keep me updated on the outcome I will be interested to see what they say or how you get it fixed.

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Coloursund
Beginner
494 Views
Message 34 of 68

Re: Why are you holding back the Android updates for the Nokia 7 plus?

Hi Dean,
System is showing Build Number 00WW_2_22A.
I am not anti BT I really like the signal coverage I get and the extra speed 4g is great I just want to know that going forward if this is still going to be an issue with updates or more importantly the security patches.
Thanks
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Dean007
Recognised Expert
488 Views
Message 35 of 68

Re: Why are you holding back the Android updates for the Nokia 7 plus?

@Coloursund

Let me fire this again with a build number, and I’ll ask again. However if BT have not sold the handset then they wouldn’t have a reason to stop its updates.  It may take a day or two for a reply I’m afraid if they reply at all. They may just go down the same line as previously. 

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Hawkeye47
Aspiring Contributor
479 Views
Message 36 of 68

Re: Why are you holding back the Android updates for the Nokia 7 plus?

Please read my previous post, I'm pretty sure it's EE blocking the update.
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Community Manager
Community Manager
471 Views
Message 37 of 68

Re: Nokia 6.1 (2018) Android Updates

Hi @Shwing,

Thanks for all your comments and I am sorry that you are not happy with the explanation that @Dean007 has posted.  I can reaffirm what Dean has written is correct and accurate, BT are not blocking the update from Android to Nokia.

You have made an interesting observation in that when you remove the BT SIM and replace this with a SIM from another operator, the Android update comes through.  I can see why you feel that this must be a BT issue but its certainly not conclusive.

I have spoken with the product team about this and they have confirmed that BT are not blocking the Android update on Nokia, I will however chat to them again next week to see if they can offer an explanation as to why it appears that only BT/EE connections are not getting the recent update.  I am as curious as you in understanding this particular behaviour because it points to a BT issue Smiley Surprised

As soon as I have move info to share I will post back here.

Cheers

Sean 

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Shwing
Aspiring Contributor
454 Views
Message 38 of 68

Re: Nokia 6.1 (2018) Android Updates

Many thanks Sean.

You have no idea how frustrating this is at present - Nokia are saying it's not them, BT are saying it's not them, and The Carphone Warehouse are saying it's software related so they can't do anything (which isn't the case, as I know under the Consumer Rights Act my purchase 'rights' lie with them) - basically everyone is trying to wash their hands of the issue!

It really is unbelievable that I (and many other Nokia / BT & EE users) are in this position.

I would love it if you could find out what the issue is, so if you think it's not somehow down to BT (I say this because, as you acknowledged it does seem strange that other networks aren't having an issue) then what is causing the problem?

My phone is now displaying an orange exclamation mark beside the security patch date 1st February - which means it knows something is not right.

Please please try and push this to find out what the issue is - I really would appreciate it!

Thanks.

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Dean007
Recognised Expert
448 Views
Message 39 of 68

Re: Why are you holding back the Android updates for the Nokia 7 plus?

Hi @Coloursund

Just to let you know  the community manager  is also looking into the issue and will post if he can find anything more out. 

With it being the bank holiday it may take a day or so..

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Community Manager
Community Manager
439 Views
Message 40 of 68

Re: Nokia 6.1 (2018) Android Updates

Good morning @Shwing

I completely get your frustration, especially as you appear to be caught in the middle Smiley Sad

I hope to have an answer for you towards the  middle to end of next week, as soon as I know more I will be back here to let you know.

Cheers

Sean 

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