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Hawkeye47
Aspiring Contributor
557 Views
Message 41 of 68

Re: Why are you holding back the Android updates for the Nokia 7 plus?

Can we get an update please? Still on the Feb patch and the main reason for getting this phone was for fast security updates.

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Hawkeye47
Aspiring Contributor
552 Views
Message 42 of 68

Re: Nokia 6.1 (2018) Android Updates

Can we get an update please?

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Dean007
Recognised Expert
543 Views
Message 43 of 68

Re: Nokia 6.1 (2018) Android Updates

@Hawkeye47

 

As mentioned in the thread, @SeanD is looking further into the issue. Once he hears something he will post it on the threads. 

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Dean007
Recognised Expert
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Message 44 of 68

Re: Why are you holding back the Android updates for the Nokia 7 plus?

@Hawkeye47

Asd you will have seen from your post on the other thread about the same issue, @SeanD is looking into the matter. He has spoken with the product team once, but if he is able to find anything further he will post it on the thread.

 

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Community Manager
Community Manager
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Message 45 of 68

Re: Nokia 6.1 (2018) Android Updates

Hi everyone,

Sorry I don't have an update for you as of yet Smiley Sad

We are still pretty sure that the delay you are experiencing in receiving the most recent Android patch is not related to anything that BT have or are doing.  However I am seeking an explanation as to why it only seems to be customers using BT/EE network whom are effected.  I have a request in with our technology team to contact Nokia to see if we can get an answer.

I don't have a timescale on when I will receive confirmation but the second I know more I will post back here to let everyone know what the situation is.  Sorry I cant offer any concrete info at the moment.

Cheers

Sean

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Shwing
Aspiring Contributor
503 Views
Message 46 of 68

Re: Nokia 6.1 (2018) Android Updates

Many thanks Sean for keeping your word and actually getting back to us (albeit with no new info).

I find it one of the most frustrating things when someone promises to do something, and then doesn't follow through - so kudos for replying!

Is it possible (whilst you're waiting to hear back from Nokia) you can check which updates are waiting in relation to the Nokia 6.1 (TA-1050)? In other words can you 'see' if there are updates in the pipeline (but just don't know why they are not coming down)?

I know there are updates, but just wondering from BT's perspective (currently the phone is on Android 8.0.0 / security patch 1st February 2018).

Is there no way you can get hold of a Nokia 6.1 and test yourself?

Thanks!

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Shwing
Aspiring Contributor
493 Views
Message 47 of 68

Re: Nokia 6.1 (2018) Android Updates

Just a quick update...

Discovered someone else posting about the same problem in relation to no Nokia updates coming through (Nokia 7 Plus).

He is with Virgin Mobile... and guess what... Virgin Mobile is an MVNO that piggy backs on the EE (BT owned) network!

Too much of a coincidence... this has to be BT related - 3 different carriers - same problem - all 3 on BT owned network.

Hawkeye47
Aspiring Contributor
472 Views
Message 48 of 68

Re: Nokia 6.1 (2018) Android Updates

Thanks Sean, really appreciate the effort in understand what's going on here.

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Junkman
Newbie
437 Views
Message 49 of 68

Re: Nokia 6.1 (2018) Android Updates

Took EE SIM out and inserted a Three data SIM in. Within seconds the May patch started downloading and is now installed. Points pretty clearly at a BT / EE network issue.
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Shwing
Aspiring Contributor
417 Views
Message 50 of 68

Re: Nokia 6.1 (2018) Android Updates

This is why (and I appreciate you're trying to find out Sean) I can't see the issue being anything other than BTs.

With this amount of evidence even the most sceptical of sceptics would have a hard time defending BT.

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