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methers
Beginner
847 Views
Message 1 of 4

Wi-Fi Calling on iPhone XR

I'm having trouble getting Wi-Fi Calling to work on my iPhone XR.

I've got BT Broadband, and BT Whole Home Wi-Fi.

My iPhone XR is up-to-date (iOS 14.1, BT-C 43.0).

The Whole Home Wi-Fi is on the latest firmware (1.02.12 build 02).

I've done everything I can think of - turning Wi-Fi Calling on and off, restarting, resetting Network Setting - but I can't get Wi-Fi Calling to work.

The strange thing is: my son, who has a SIM on my Family SIM contract, can get Wi-Fi Calling on his iPhone 8, apparently with no problem.

Does anyone have any idea what I'm missing?

Thanks!

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3 REPLIES 3
Colin_London
Recognised Expert
823 Views
Message 2 of 4

Re: Wi-Fi Calling on iPhone XR

In My BT go to Your Products > Mobile (Manage) > Select your Mobile Number.

Scroll down to the Phone and SIM section.

Does it list your current phone, or an old phone?

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methers
Beginner
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Message 3 of 4

Re: Wi-Fi Calling on iPhone XR

Thanks for your reply.

I've had a look at My Mobile in My BT, and it knows the SIM is being used in an iPhone XR. The IMEI number is correct, although it's missing the last digit compared to what's shown on the phone in the "About" screen.

Helpful?

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ctrlz
Aspiring Expert
740 Views
Message 4 of 4

Re: Wi-Fi Calling on iPhone XR

Strange one as iPhone's are normally easier and more reliable for wifi calling.

Try resetting your network settings if you haven't already (Settings > General > Reset > Reset Network Settings).

It will lose any saved wifi networks too but it will also reset the mobile network settings. If that doesn't work order yourself a replacement sim.

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